Privacy Policy

Origin Promo Inc. (“Origin Promo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://originpromo.com, request a quote, communicate with us, create an account, submit artwork, place an order, write a review, or otherwise interact with our website, products, and services (collectively, the “Services”).

This Privacy Policy applies to personal information processed by Origin Promo. Third-party platforms and services may process information under their own privacy policies.

1. Personal Information We Collect

The information we collect depends on how you interact with us.

Information You Provide to Us

We may collect:

• Contact information, such as your name, company or organization name, job title, email address, telephone number, billing address, and shipping address.

• Account information, such as login information, account preferences, and order history.

• Quote and order information, including product selections, quantities, colors, sizes, decoration methods, requested delivery dates, shipping instructions, purchase orders, and transaction history.

• Artwork and customization information, including logos, designs, photographs, names, text, brand guidelines, and other files or instructions you submit.

• Payment and billing information. Payments are generally processed by Shopify or other payment providers. We may receive transaction confirmations, billing details, payment status, and limited payment information, but we do not ordinarily receive or store complete payment-card numbers.

• Communications, including messages submitted through our contact form, emails, telephone inquiries, customer-service requests, claims, returns, and other correspondence.

• Reviews and user-submitted content, such as ratings, product reviews, photographs, videos, comments, and responses submitted through Judge.me or another review service.

• Marketing preferences, including whether you have agreed to receive promotional emails and whether you have unsubscribed.

• Any other information you voluntarily provide to us.

Please do not include Social Security numbers, government identification numbers, financial-account credentials, medical information, or other unnecessary sensitive information in artwork, messages, reviews, or other submissions.

Information Collected Automatically

When you use the Services, we and our service providers may automatically collect:

• IP address.

• Browser type, operating system, device type, language, and device identifiers.

• Pages viewed, links clicked, search activity, referring URLs, and the dates and times of visits.

• Shopping-cart activity, checkout activity, and interactions with products or website features.

• Approximate location derived from an IP address.

• Cookie identifiers and information collected through pixels, tags, local storage, and similar technologies.

• Information about website performance, errors, security events, and suspected fraud.

Information From Other Sources

We may receive personal information from:

• Shopify and other e-commerce or payment platforms.

• Shipping carriers, production partners, decorators, suppliers, and fulfillment providers.

• Review, customer-support, analytics, fraud-prevention, and marketing providers.

• A business, school, organization, or other customer that identifies you as its employee, representative, recipient, or authorized contact.

• Publicly available sources and information you choose to make public.

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and prepare quotations.

• Create mockups, proofs, samples, and customized products.

• Process and fulfill orders.

• Arrange production, decoration, packaging, shipping, and delivery.

• Process payments, refunds, cancellations, returns, and claims.

• Communicate about quotes, proofs, orders, payments, delivery, and customer service.

• Maintain customer accounts and transaction records.

• Provide product recommendations and improve our products and Services.

• Operate, maintain, personalize, troubleshoot, and secure our website.

• Detect and prevent fraud, misuse, security incidents, and illegal activity.

• Measure website performance and understand how visitors use the Services.

• Send marketing communications where permitted by law and consistent with your choices.

• Collect and display authentic product or store reviews.

• Comply with legal, tax, accounting, recordkeeping, and regulatory obligations.

• Establish, exercise, or defend legal claims.

• Carry out a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.

• Accomplish another purpose disclosed to you when the information is collected.

We may use aggregated or deidentified information for lawful business purposes. We will not attempt to reidentify information that has been properly deidentified, except as permitted by law.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may support:

• Essential website functions, including security, cart, checkout, and account functionality.

• Remembering preferences and improving website usability.

• Analytics, performance measurement, and troubleshooting.

• Advertising measurement and, where enabled, interest-based or targeted advertising.

• Fraud prevention and website security.

You can control certain cookies through the cookie banner or privacy controls available on our website. You may also adjust your browser settings, although disabling essential cookies can prevent some website functions from working correctly.

Where required by applicable law, we recognize qualifying opt-out preference signals, including Global Privacy Control (“GPC”), as a request to opt out of the sale or sharing of personal information or processing for targeted advertising for the browser or device sending the signal.

You may also use our Data Sharing Opt-Out page:

https://originpromo.com/pages/data-sharing-opt-out

Because there is not currently a uniform industry standard for all “Do Not Track” browser signals, we may not respond to signals other than legally recognized opt-out preference signals such as GPC.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

E-Commerce and Technology Providers

We use Shopify to host portions of our online store and may use other providers for hosting, accounts, checkout, communications, website functionality, security, and technical support.

Payment Providers

Payment processors, banks, and fraud-prevention providers may process payment and transaction information.

Production and Fulfillment Partners

We may provide information to manufacturers, suppliers, decorators, printers, embroiderers, engravers, packaging providers, warehouses, and fulfillment partners when needed to quote, produce, or deliver an order.

Artwork and order information will be limited to what is reasonably necessary for the applicable project.

Shipping Providers

We may disclose names, shipping addresses, telephone numbers, email addresses, and delivery instructions to carriers, couriers, freight providers, customs agents, and related logistics providers.

Review and Customer-Engagement Providers

If you submit a review, Judge.me or another review provider may process and display your review, rating, chosen display name, photographs, videos, and related information.

Reviews and public replies may be visible to other website visitors. Do not include confidential or sensitive information in a public review.

Analytics and Advertising Providers

We may disclose device identifiers, cookie information, IP addresses, and website-usage information to analytics and advertising providers, subject to applicable law and your privacy choices.

Professional Advisers

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or applicable law.

• Protect the rights, property, safety, or security of Origin Promo, our customers, or others.

• Investigate fraud, misuse, security incidents, or unlawful activity.

• Enforce our agreements and policies.

Business Transactions

Information may be disclosed as part of an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate confidentiality protections.

5. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

Depending on the cookies, advertising services, and Shopify features enabled on the website, disclosure of identifiers and internet or electronic-network activity to advertising partners may be considered “selling,” “sharing,” or processing for “targeted advertising” under certain state privacy laws.

You may opt out through:

• Our cookie or privacy-preference controls.

• Our Data Sharing Opt-Out page.

• A qualifying Global Privacy Control signal.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

6. Marketing Communications

If you have agreed to receive promotional emails, you may unsubscribe at any time by using the unsubscribe link in the message.

Unsubscribing from marketing messages will not prevent us from sending non-marketing communications concerning quotes, proofs, orders, accounts, transactions, security, or customer-service matters.

We do not sell email addresses to unaffiliated companies for their own direct-marketing purposes.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete quotes, orders, production, shipping, and customer service.

• Maintain business, accounting, tax, warranty, and transaction records.

• Handle disputes, returns, refunds, chargebacks, or legal claims.

• Comply with legal and contractual obligations.

• Prevent fraud and protect the security of the Services.

Retention periods depend on the type of information, the nature of our relationship with you, legal requirements, operational needs, and potential disputes.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting account credentials and should notify us if you believe an account or transaction has been compromised.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Confirm whether we process your personal information.

• Request access to personal information.

• Request correction of inaccurate personal information.

• Request deletion of personal information.

• Obtain a portable copy of certain personal information.

• Opt out of the sale or sharing of personal information.

• Opt out of targeted advertising.

• Opt out of certain profiling that produces legal or similarly significant effects.

• Limit certain uses or disclosures of sensitive personal information.

• Withdraw consent where processing is based on consent.

• Appeal a denial of a privacy request.

• Receive equal service and not be discriminated against for exercising a privacy right.

These rights are subject to exceptions and limitations under applicable law. For example, we may retain information necessary to complete a transaction, comply with law, detect fraud, secure the Services, or establish or defend legal claims.

Submitting a Privacy Request

You may submit a privacy request by:

• Emailing info@originpromo.com with the subject line “Privacy Request.”

• Calling (888) 263-6745.

• Using our Data Sharing Opt-Out page for applicable opt-out requests.

Please describe the right you wish to exercise and provide enough information for us to identify the relevant records.

We may need to verify your identity before completing an access, correction, deletion, or portability request. Verification information will be used only to process and protect the request.

If we cannot verify a request, we may deny or limit it as permitted by law.

Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a request for you. We may require proof of the agent’s authority and may contact you directly to verify your identity and confirm the authorization.

Appeals

If applicable state law gives you a right to appeal and we deny your request, you may appeal by emailing info@originpromo.com with the subject line “Privacy Request Appeal.”

10. California Privacy Notice

This section supplements the rest of this Privacy Policy for California residents.

Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of personal information:

1. Identifiers, such as name, postal address, email address, telephone number, IP address, account name, and device or cookie identifiers.

2. Customer-record information, such as contact information, billing information, shipping information, and payment-related information processed through payment providers.

3. Commercial information, such as quotation history, products considered or purchased, order details, transaction history, delivery information, and customer-service records.

4. Internet or electronic-network activity, such as browsing history, website interactions, referring pages, shopping-cart activity, and cookie or device information.

5. Approximate geolocation information, such as general location inferred from an IP address and delivery locations provided for an order.

6. Professional or employment-related information, such as company name, organization, job title, and business contact information.

7. Audio, electronic, visual, or similar information, such as artwork, logos, photographs, videos, messages, or other files you submit.

8. Inferences, such as product interests, preferences, or likely business needs inferred from your interactions with us.

9. Sensitive personal information, such as account login credentials or payment-account information, where processed by Shopify or payment providers. We do not use or disclose sensitive personal information for purposes that require offering a right to limit under California law, except as otherwise disclosed at collection.

We collect these categories from the sources described in Section 1 and use them for the purposes described in Section 2.

We may disclose these categories to the recipients described in Section 4.

California Consumer Rights

Subject to applicable exceptions, California residents may request:

• The categories and specific pieces of personal information we collected.

• The categories of sources from which information was collected.

• The purposes for collecting, using, selling, or sharing information.

• The categories of third parties to whom information was disclosed.

• Correction of inaccurate personal information.

• Deletion of personal information.

• Opt-out of sale or sharing.

• Limitation of certain uses of sensitive personal information, where applicable.

We will generally confirm receipt of a request to know, correct, or delete within 10 business days and respond within 45 calendar days. We may extend the response period by an additional 45 calendar days when reasonably necessary and permitted by law, in which case we will provide notice.

We will process a qualifying request to opt out of sale or sharing as soon as reasonably possible and no later than 15 business days, as required by applicable California regulations.

You have the right not to receive discriminatory treatment for exercising a California privacy right.

California “Shine the Light”

California Civil Code Section 1798.83 may permit California residents to request information concerning certain disclosures of personal information to third parties for their own direct-marketing purposes.

Origin Promo does not disclose personal information to third parties for their own direct-marketing purposes as defined by that law.

Financial Incentives

We do not currently offer a financial-incentive or price-difference program in exchange for collecting, selling, or retaining personal information. If we introduce such a program, we will provide the notices and choices required by applicable law.

11. Children’s Privacy

The Services are intended for businesses, organizations, schools, teams, event planners, and adult purchasers. They are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If you believe a child under 13 has provided personal information to us, contact us at info@originpromo.com so that we can review and address the information.

12. Third-Party Websites and Services

The Services may contain links to third-party websites, social-media services, mapping services, review platforms, or other external resources.

We are not responsible for the privacy, security, or content practices of a third party. Review the third party’s privacy policy before providing information to it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technology, or legal obligations.

When we make changes, we will update the “Last Updated” date. If required by law, we will provide additional notice of material changes.

14. Contact Us

For privacy questions, requests, or complaints, contact:

Origin Promo Inc.
21671 Gateway Center Drive, Suite 204
Diamond Bar, CA 91765
United States

Email: info@originpromo.com
Telephone: (888) 263-6745
Website: https://originpromo.com